Why Employees Hate Eaps.

Many EAPS fall into a common - and perilous - category -  Management thinks the program is excellent, but staff members think it’s a waste. But it doesn’t have to be that way if you have an employee assistance program (EAP) or are considering one.

Seventy-three% of all firms (59% of small corporations) have an EAP. But how well does the typical EAP work? Not in addition to we’d hope. A Mid America Coalition on Health Care study found -

• just 50 percent of 6,400 staff members surveyed said they’d use the employee assistance program if they felt overwhelmed by personal issues, and

• one-third said they didn’t even know how to access its resources.

The good news -  Firms like yours have seen dramatic improvements in three relatively simple steps

1. Staff Member attitude surveys

The best beginning place -  Take the pulse of your staff members with a short, confidential attitude survey.

Goals -  Ask staff members if they know how to use the EAP’s resources. Then test workers’ knowledge and opinions of depression and other personal issues that might affect their workplace performance and/or safety. In the final section, find out how staff members would handle a serious personal issue.

In other words, find out where your individuals  would likely turn for help. Would employees seek out the EAP? Would they prefer to discuss the issue with their family doctor? A mental health specialist?

The Mid America Coalition’s survey remains an great design model from which to craft a recent survey for your own staff members.

2. Promote EAP through education

Your survey data ought to help you pinpoint areas where employees need more education about your EAP. Some awareness-boosting techniques that have gotten results -

• Lunch-and-learn sessions. Possible topics include dealing with personal-finance stress, caring for elderly parents, understanding depression or dealing with a dependent who has potential mental health issues.

• Employee newsletter. If you have a benefits newsletter, spotlight the employee assistance program from time to time. Some companies without newsletters have done e-mail campaigns or targeted mailings instead.

• Workplace posters spotlighting EAP. the ones that work best are often posters designed around a specific theme (e.g., anxiety about personal debt) rather than a general “need help?” message. In addition to posters, you may want to distribute wallet cards with employee assistance program (EAP) contact info.

Need help locating educational material? There’s lots of free EAP-related  flyers and FAQs here. Don’t forget -  When doing employee assistance program (EAP) education, constantly remind workers that the program is strictly confidential.

3. Make certain to work with supervisors

For legal reasons, supervisors need to tread carefully when they suspect an worker has a mental health issue.

What you don’t want -  supervisors taking disciplinary actions without consulting HR or playing amateur psychologist and “diagnosing” the employee’s problems. Here’s a PDF of some proven tips and talking points for doing supervisor-specific EAP education.

HIPAA compliance -  Beware non-discrimination issues

HIPAA’s non-discrimination rules impact both mental health benefits and general health plans. Under current interpretations, health plans can no longer have benefits exclusions that deny benefits for injuries resulting directly or indirectly from pre-existing mental health issues.

That’s true even when the psychological condition wasn’t diagnosed until after the injury and even when the injury was self-inflicted. Example -  Suppose an worker gets hurt in a workplace accident he or she caused. After the fact, the worker is diagnosed with a mood disorder that previously escaped detection by the employee’s physician.

Under current regs, HIPAA-covered plans can’t deny benefits. This puts businesss in a bind. Mental health issues like depression, anxiety or bipolar disorder are one of the medical conditions that’re most likely to go undiagnosed or underdiagnosed.

That’s why, in most organizations, having a strong employee assistance program (EAP) is one of your best compliance tools.